Frequently Asked Questions — 97pk

No — each person is only permitted one active 97pk account. Creating multiple accounts, even with different details, is a violation of the Terms and Conditions and will result in all accounts being suspended. If you have lost access to your existing account, use the account recovery option or contact live chat support rather than registering again.

The minimum age is 18 years. 97pk is strictly an adults-only platform. Your date of birth is collected at registration and verified when you submit identity documents for withdrawal. If an account is found to belong to someone under 18, it is closed immediately. See the Responsible Gaming page for more on age protection.

You do not need to submit CNIC documents just to register, deposit or play. Identity verification (CNIC copy) is required only when you request your first withdrawal. Once submitted and verified, future withdrawals are processed faster. Your name and date of birth at registration must match your CNIC exactly.

On the Login page, use the "Forgot Password" option. Enter your registered mobile number and you will receive an OTP via SMS. Enter the code, set your new password, and log in straight away. Your account balance and history are not affected. If you no longer have access to your registered number, contact support via live chat with your CNIC details.

If you want to take a break rather than close permanently, consider using the cooling-off period or self-exclusion tools in Account Settings — these are faster and give you a path back when you are ready. To permanently close your account, contact support via live chat. Any verified balance will be returned to your registered payment method before closure.

97pk supports the following deposit methods for Pakistani players:

• JazzCash (mobile wallet)
• Easypaisa (mobile wallet)
• Raast (instant bank transfer)
• Direct bank transfer
• Debit/credit cards
• Other mobile wallets

All deposits are in PKR. Choose your preferred method from the Deposit section in your account after logging in.

JazzCash and Easypaisa deposits typically arrive in your 97pk account within a few minutes of the transaction being confirmed on your phone. In most cases it is instant. If your deposit has not appeared after 15 minutes, check your JazzCash or Easypaisa transaction history to confirm the payment went through, then contact support with the transaction reference number.

Minimum deposit amounts vary depending on the payment method selected. The specific minimums are shown on the deposit screen for each method when you are logged in. Generally the minimums are set low to be accessible for Pakistani players across all budget levels. There is no maximum cap, though very large deposits may require additional verification.

First, check your payment app (JazzCash, Easypaisa etc.) to confirm the transaction shows as completed — not pending. If it is confirmed on your end but has not appeared in 97pk after 20–30 minutes, contact support via live chat and provide the transaction reference number, amount, time and payment method. The support team can trace and manually credit confirmed deposits.

Log into your account, go to the Withdrawal section, choose your method (JazzCash, Easypaisa, Raast or bank transfer), enter the amount in PKR and confirm. First-time withdrawals require CNIC verification — you will be prompted to upload your documents if you have not done this yet. Once verified, subsequent withdrawals are processed more quickly.

Processing times depend on the method and whether your account is already verified. JazzCash and Easypaisa withdrawals to verified accounts are typically processed within a few hours. Bank transfers may take 1–2 business days depending on your bank. The first withdrawal always takes longer because of the identity verification step. Once verified, the process is much faster for subsequent requests.

Withdrawals are held when identity verification has not yet been completed, or when additional checks are triggered — usually for larger amounts or unusual account activity. Submit your CNIC documents via the verification section in your account settings to clear the hold. If documents have already been submitted, contact support with your withdrawal reference number and they can check the status.

As a general rule, withdrawals are sent to the same payment method used for deposits, and the account must be registered in your name — matching your 97pk account details. If you need to withdraw to a different method, contact support before making the request. They will let you know what documentation may be needed to process the change.

97pk covers a wide range of sports with a strong focus on what Pakistani players care about most. You can bet on all Pakistan national cricket matches, every PSL game, T20 internationals, Test matches and one-day series. Football (international and domestic leagues), Esports and other major sports are also available. The full list of markets is visible in the Sports and Bet sections after logging in.

Yes — live in-play betting is available on cricket, PSL T20 games and most other major sports. Odds update in real time as the match progresses — ball by ball for cricket. You can bet on next over runs, current batting partnership, match winner and many other live markets. Live betting markets appear in your account during the event.

Settlement rules for abandoned or weather-interrupted matches are covered in the Terms and Conditions. As a general rule, bets on matches that do not reach the minimum required overs for an official result are voided and stakes returned. For Duckworth-Lewis-Stern (DLS) reduced matches, the official result counts. Contact support if you have a question about a specific settlement.

Minimum and maximum bet amounts in PKR vary by market, sport and event. The specific limits are shown on the bet slip when you select a market. Popular cricket and PSL markets generally have higher limits than niche sports or specials. If you want to place a very large bet that is close to the displayed limit, contact support — limits can sometimes be increased for verified accounts.

The Live Casino section includes Teen Patti, Baccarat, Roulette, Blackjack, Andar Bahar and several game show style tables. All tables feature real live dealers streaming in HD. Tables run around the clock, so there is always a seat available regardless of the time. Minimum bets in PKR are displayed on the table lobby before you join.

The Game Lobby and Slots sections contain hundreds of titles — classic 3-reel slots, video slots with bonus rounds, progressive jackpots and instant win games. New titles are added regularly. You can browse by category or use the search function to find a specific game. All games are playable with your PKR balance from a single account.

Yes — all games on 97pk, including live dealer tables and slots, are optimised for mobile. They run in your mobile browser without needing a separate download. Android and iOS devices are both supported. For live casino games, a stable internet connection (4G or Wi-Fi) is recommended for uninterrupted HD streaming.

New accounts are eligible for a welcome bonus on their first deposit. The exact bonus offer — amount, match percentage, minimum deposit requirement and wagering conditions — is displayed during registration and on the active promotions page in your account. Bonus terms and wagering requirements apply. Always read the full conditions before claiming any bonus.

A wagering requirement means you need to bet the bonus amount a certain number of times before the funds can be withdrawn as real PKR. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place bets totalling PKR 10,000 before the bonus converts to withdrawable cash. The progress towards your wagering target is tracked in your account bonus section.

Yes — 97pk runs regular promotions for existing members, including reload bonuses, PSL season specials, free bet offers, slots cashback and VIP rewards. Active offers appear in the Promotions section of your account dashboard after logging in. Notification settings can be updated in account settings if you want to receive alerts about new offers.

Yes. 97pk uses SSL encryption across the entire platform — your login credentials, account details and payment information are transmitted securely. Two-factor authentication (2FA) is available from account security settings for an additional layer of protection. 97pk staff will never ask for your password — if anyone contacts you claiming to be 97pk support and asks for your password, it is a scam.

Try the following steps in order:

• Clear your browser cache and reload the page
• Switch between Wi-Fi and mobile data (or vice versa)
• Try a different browser (Chrome, Firefox, Safari)
• Restart your device and try again
• Check that you are visiting the correct address: 97pk.fun

If the issue persists, contact live chat support — the team can confirm whether there is a platform-side issue and provide an update.

Log into your account, go to Account Settings and select the Security section. From there you can enable 2FA using your registered mobile number. Each time you log in, you will be asked to enter a one-time code sent by SMS, in addition to your password. This makes it significantly harder for anyone else to access your account even if they have your password.

All responsible gaming tools are in your Account Settings under the Responsible Gaming section. You can set daily, weekly or monthly PKR deposit limits, activate session time reminders, use a cooling-off period (24 hours to 30 days) or request self-exclusion for longer periods. These tools take effect immediately when set. For more information, visit the Responsible Gaming page.